Your Outsource Team of Professional Instructors
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We can help your business:

• Provide friendly and professional knitting and crochet customer pattern support through your Customer Care desk, Ravelry forums, and online retail service processes.
• Improve the customer experience. Happy customers = repeat customers!
• Manage employee resources and cost efficiencies. Handing off support functions allows internal teams to focus on revenue growth. 
• Access specialized customer care talent and scale seasonal needs up or down without the overhead of in-house staffing changes.

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If you're interested in improving your customer facing workflow, let's chat!

MEET OUR TEAM

OUR SERVICES

Customer Care:  Knitting + Crochet Pattern Support
Monthly retainer based on average volume per month. Please reach out to us for a free trial period and quote.

Technical Editing:  Knitting + Crochet Patterns
$32 - $45 per hour depending on project specifications. Please reach out to us for a free quote.

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NICE WORDS FROM OUR INDUSTRY FRIENDS

Monarch Knitting's collaboration with KnitChats enhances our client's experience and helps us build and retain our community of knitters. KnitChats provides a strong platform for clients to stay connected to knitting, learning and the shop no matter where they are located. Hosting virtual classes through KnitChats allows those who cannot make in-shop classes an avenue to participate and provides Monarch Knitting a method to market to our clients around the country. KnitChats is the perfect complement to Monarch as it is another wonderful service for our valued clients.

Ann Patterson, Owner, Monarch Knitting

As a small business we at times are limited in resources for providing one-on-one assistance to consumers using our 1,000+ free patterns.  KnitChats has enhanced our customer service by providing customized detailed instruction to knitters who need additional assistance. 

​Shannon Dunbabin, Creative Director, Cascade Yarns​

KnitChats has been an invaluable resource to me as a new consumer care professional. Despite having years of knit and crochet experience, I often require support to answer to questions I receive. The KnitChats team responds quickly, thoroughly, and always takes a supportive and care-oriented approach to help make each crafter feel confident in their learning and with their projects. Our collaboration with KnitChats is excellent for our consumers and provides a reliable resource for our own team of experts to turn to for support.

Leanne Perry, Consumer Care, Spinrite Inc. (for Yarnspirations)

Josie is a true professional, and a kind and generous collaborator. Her thorough knowledge and simple, yet detailed method of teaching makes her the perfect knitting instructor. Since we’ve been working together, we have significantly increased sign-ups for our knit-a-longs, and I know this is just the beginning of a special and profitable relationship.

Pamela Fletcher, Owner, The Dizzy Knitter

DROP US A LINE

We'd love to learn about your business and customer care needs!

email

[email protected]
[email protected]

phone

805.826.1416

address

315 Meigs Road, Suite A421
Santa Barbara, CA 93109