Your Outsource Team of Professional Instructors
​

Ways we add value to your business:

• Knitting and crochet “tech support” for your customers. We supplement your Customer Care desk and easily integrate into your CRM, online education, Ravelry forums, and retail service process.

 

• A full slate of ready-to-teach virtual knitting and crochet classes for local yarn shops and online retailers. 

​

• Virtual Knitting and Crochet sessions for corporate Health & Wellness programs.

Deploy internal resources more efficiently so YOU can focus on revenue. Let's collaborate!

MEET OUR TEAM

OUR SERVICES

Customer Care - Knitting & Crochet Pattern Support

Virtual Classes for LYSes & Online Retailers

Health & Wellness Programs

Monthly retainer fee based on average volume per month. Please reach out to us for a free quote.

For occasional customer pattern support, the rate is $22 per case/ticket. Includes customer contact from beginning to resolution.

Some of our ready-to-teach live classes:
Learn to Knit
Learn to Crochet
Fixing Mistakes 101, 102
Magic Loop
Introduction to Short Rows
Stranded/Fair Isle Colorwork
Learn Continental Style Knitting
Cables 101
Blocking 101
Seaming 101
Introduction to Lace Knitting

Specialty classes, multi-session:
Cocoknits Sweater Method
Love Note Sweater
Ranunculus Sweater
Knit a Tiny Sweater
​Socks 101
Steeking
Intarsia in the Round
Lefty Mirror Knitting
...and more! Please contact us for our complete list of classes.

Rates:  Starting at $70 per hour
* Discounted rates for bundled classes
* Instructor sets maximum number of students

Learn to Knit or Learn to Crochet - Live virtual workshops for company teams and organizations.

2-hour workshops - $150
​
Materials extra - $26/kit per person, plus shipping
Volume discount available.

---

NICE WORDS FROM OUR FRIENDS

Monarch Knitting's collaboration with KnitChats enhances our client's experience and helps us build and retain our community of knitters. KnitChats provides a strong platform for clients to stay connected to knitting, learning and the shop no matter where they are located. Hosting virtual classes through KnitChats allows those who cannot make in-shop classes an avenue to participate and provides Monarch Knitting a method to market to our clients around the country. KnitChats is the perfect complement to Monarch as it is another wonderful service for our valued clients.

Ann Patterson, Owner, Monarch Knitting

As a small business we at times are limited in resources for providing one-on-one assistance to consumers using our 1,000+ free patterns.  KnitChats has enhanced our customer service by providing customized detailed instruction to knitters who need additional assistance. 

​Shannon Dunbabin, Creative Director, Cascade Yarns​

KnitChats has been an invaluable resource to me as a new consumer care professional. Despite having years of knit and crochet experience, I often require support to answer to questions I receive. The KnitChats team responds quickly, thoroughly, and always takes a supportive and care-oriented approach to help make each crafter feel confident in their learning and with their projects. Our collaboration with KnitChats is excellent for our consumers and provides a reliable resource for our own team of experts to turn to for support.

Leanne Perry, Consumer Care, Spinrite Inc. (for Yarnspirations)

Josie is a true professional, and a kind and generous collaborator. Her thorough knowledge and simple, yet detailed method of teaching makes her the perfect knitting instructor. Since we’ve been working together, we have significantly increased sign-ups for our knit-a-longs, and I know this is just the beginning of a special and profitable relationship.

Pamela Fletcher, Owner, The Dizzy Knitter

DROP US A LINE

We'd love to learn about your business and customer care needs!

email

josie@knitchats.com
hello@knitchats.com

phone

805.826.1416
805.455.5820

address

315 Meigs Road, Suite A421
Santa Barbara, CA 93109